Terms of Service

Last updated: 9th December 2025

1. About Plugged Residentials

Plugged Residentials ("we", "us") is a platform that helps users find and offer spare rooms in shared homes.
We are an introduction-only service.
We are not a letting agent, property manager, or intermediary in any rental agreement.
By using the platform, you agree to these Terms.
You must be 18 or older to use the service.

2. What We Do (and Do Not Do)

We provide:

A profile and listing platform for spare rooms
Tools to browse available rooms
Messaging to connect Hosts and Renters
Basic identity or profile checks to maintain platform integrity.

We do NOT:

Conduct thorough background checks
Conduct credit checks
Conduct affordability checks
Conduct referencing
Conduct Right to Rent checks
Verify landlord permission or property ownership
Verify safety, condition, or legality of any room or property
Process rent
Hold deposits
Handle refunds
Create or supply tenancy agreements
Participate in negotiations between users.

All payments and agreements occur entirely off-platform between Hosts and Renters.

3. User Responsibilities

By using the platform, you agree to:

Provide accurate, truthful information in your profile
Not impersonate anyone
Not upload misleading, stolen, or infringing content
Communicate respectfully and appropriately with other users
Comply with all laws relevant to hosting or renting a room
Use the platform only for legitimate spare-room arrangements.
Not use the platform for commercial purposes beyond legitimate room sharing
Not use automated tools, bots, or scripts to access the platform
Not engage in harassment, discrimination, or abusive behavior
Verify your age and provide valid identification if requested
Report suspicious activity or content that violates these Terms.

You are solely responsible for verifying:

Other users identities, Right to Rent, and affordability checks
The room or property before making any payments
Landlord permission to sublet (if you are a Host)
Any legal or safety requirements
Any agreement you decide to enter into.

4. Host Responsibilities

If you list a spare room, you confirm that:

You have the legal right to sublet the room (including landlord/leaseholder permission if required)
The information and photos you post are accurate and not misleading
The room is safe and suitable for someone to live in
You will handle all payments, deposits, checks, and agreements independently.

Plugged Residentials is not responsible for verifying any of the above.

5. Safety & Offline Interactions

Your interactions and meetups with users happen at your own risk.

Plugged Residentials is not responsible for:

Conduct or behaviour of users offline
Any damage, loss, injury, or dispute arising from viewings or stays
Any agreement or contract formed between users.

Please take reasonable precautions when meeting or renting.

Safety recommendations:

Meet in public places first before viewing properties -Tell someone where you're going and when to expect you back
Trust your instincts - leave if you feel uncomfortable
Verify the identity of the person you're meeting
Conduct your own Right to Rent checks as required by UK law.

Reporting: If you encounter suspicious behaviour, inappropriate content, or safety concerns, please report it immediately to comms@pluggedresidentials.com.

6. Listings & Content

Users may not post:

Misleading or inaccurate listings
Photos they do not own or have rights to use
Offensive, inappropriate, or discriminatory content
Scam or fraudulent material.

We may edit or remove any listing or account that violates these Terms or undermines platform safety.

Content Moderation:

We reserve the right to monitor, review, and moderate content at our discretion.
We may remove content or suspend accounts without prior notice if we believe these Terms have been violated.
Users may appeal content removal decisions by contacting us.

7. No Guarantees

The platform is provided "as is".

We do not guarantee:

That rooms are real, available, safe, or accurately described
That users will respond
That you will find a room or someone to fill a room
Any outcome from connections made on the platform.

Use the platform at your own discretion.

8. Liability

To the fullest extent permitted by UK law, Plugged Residentials is not liable for:

Any loss, damage, dispute, or claim arising from use of the platform
Any payments between users
Any tenancy, sublet, licence, or agreement users choose to enter into
Any issues relating to property condition, landlord permission, safety, or legal compliance.

Consumer Rights: Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

Indemnity: You agree to indemnify and hold harmless Plugged Residentials from any claims, damages, or expenses arising from your use of the platform or violation of these Terms.

All arrangements made after connecting on Plugged Residentials are entirely between the users involved.

9. Accessibility

We strive to make our platform accessible to all users. If you experience accessibility issues, please contact us via email at comms@pluggedresidentials.com and we will work to address them.

10. Fees & Payments

Currently, the platform is free to use. We reserve the right to introduce access fees and fees for the use of specific features in the future with appropriate notice.

All rental payments, deposits, and financial arrangements occur directly between users. We do not process, hold, or guarantee any rental payments or deposits.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12. Dispute Resolution

Disputes between Users: We do not mediate disputes between users. Any disagreements about viewings, payments, or rental arrangements must be resolved directly between the parties involved.

Disputes with Plugged Residentials: If you have a complaint about our service, please contact us at comms@pluggedresidentials.com first. We will try to resolve the matter informally.

If we cannot resolve the dispute, you may pursue resolution through the UK courts or applicable consumer dispute resolution schemes.

13. Account Termination & Suspension

We may suspend or terminate your account for:

Violation of these Terms
Fraudulent, misleading, or illegal activity
Abusive behaviour towards other users
Repeated violations after warnings
Extended period of inactivity.
You may terminate your account at any time by contacting us. Upon termination, your access to the platform will cease, though some data may be retained as required by law.

Effect of Termination: Termination does not affect existing agreements between users or any ongoing liabilities.

14. Intellectual Property Rights

Platform IP: All platform content, design, software, and trademarks are owned by Plugged Residentials and protected by copyright and other intellectual property laws.

User Content: You retain ownership of content you post, but grant us a licence to use, display, and distribute it as necessary to provide our service.

Restrictions: You may not copy, modify, distribute, or create derivative works from our platform without permission.

15. Privacy & Data Protection

We collect and process personal data to provide our service, including profile information, messages, and usage data.

We process your data lawfully under GDPR, primarily based on legitimate interests in providing our introduction service.

Your rights include:

Access to your personal data
Correction of inaccurate data
Deletion of your data (subject to legal requirements)
Portability of your data
Objection to processing.

We retain your data for as long as necessary to provide our service or as required by law. For full details, see our Privacy Policy.

16. Changes to the Service

We may update features or these Terms at any time.

Continued use means you accept the updated Terms.

17. Contact

For questions or support, email: comms@pluggedresidentials.com